Improvement of our customer support service
We are pleased to announce the implementation of a new support request portal for our clients.
This new system is part of our ongoing commitment to improving our customer support service. This more modern tool has been designed with the objective of simplifying processes and improving the user experience, facilitating access to support and enhancing efficiency.
Why this change?
This space has been designed with the objective of simplifying our clients’ interactions with our technical support. We have incorporated their feedback into the new portal, which allows clients to manage their requests more easily and save valuable time.
The new portal offers our clients a number of benefits, including:
- The process of creating a support request has been streamlined. Clients can now submit their support requests online, which will result in faster processing times and reduced waiting periods on the phone.
- Real-time tracking is available. Clients can track the progress of their requests, view the history of exchanges, and receive live updates, ensuring total transparency.
- The portal provides comprehensive documentation, including practical guides, video tutorials and detailed documentation, which is available 24/7 to help clients use our solutions.
- Live chat with our experts: For those requiring immediate assistance, live chat allows for instant communication with our technicians.
If you haven’t already, we invite all our clients to explore this new portal and take advantage of its many benefits.
Thank you for your trust,
The Solware Auto Team
